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  1. Delivery Policy
  • Baby’s Closet will only dispatch goods once FULL payment is received. Baby’s Closet offers a lay-bye programme for 3 months. Goods will only be released or dispatched once full payment is made or funds are cleared and reflects in our bank accounts. This could take up to 3 working days.
  • It is the responsibility of the purchaser to ensure that all items purchased are received.

Delivery Times

  • Baby’s Closet delivers all parcels using a courier service (unless stated or arranged otherwise). Once the item is dispatched, you will be notified with a tracking number. You may request delivery status on your parcel from us.
  • Delivery via our courier service usually takes between 4-8 working days, although we deliver sooner in most cases.
  • If your parcel has not arrived within the specified time frame, do not hesitate to contact us via WhatsApp on 0676169064.

Delivery in SA

  • Delivery fees, are calculated based on the weight and size of your parcel and the quantity of your order.
  • Baby’s Closet will only deliver goods in South Africa. For orders from other countries other than South Africa, the purchaser must make arrangements for pick-up.
  1. Returns Policy
  • At Baby’s Closet, we have a no cash return policy.
  • Exchanges are accepted within 7 days of purchase provided the item bought is returned in its original packaging.
  • If a product has been used, we unfortunately cannot exchange the item.
  • Please contact 0676169064 before returning any item to be exchanged.
  • You will not be liable for any out of box damages, faulty or missing any accessory or parts. Factory faults or out of box damages will be assessed via stringent methods and outcomes would be at Baby’s Closet’s discretion.

To ensure your request is processed as quickly as possible you are responsible for the following when exchanging your products;

  • Package your products safely and securely for protection during transit;
  • Include the necessary paperwork with your parcel (contact us to confirm paperwork as all exchange cases may differ); and
  • Include all accessories and parts that were sold with the product.
  • No exchange on discontinued / end of range items and items which were purchased on sale 

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

Please ensure the package:

  • Is undamaged with the original labels and stickers still attached;
  • Not missing any accessories or parts;
  • You are required to contact us within 7 days of receiving your purchase to exchange the unwanted product.
  • If you wish to exchange a product then you (Customer) are liable to return the product to Baby’s Closet, in its original packaging, within 3 to 7working days, unless it is a factory fault as stated above.
  • Delivery Fee is not refundable.

Once we have inspected the product and validated your exchange, we will exchange your item within 10 days of the return.

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